FAQs

knowledge base

Welcome to our Frequently Asked Questions section!

We’ve compiled the most common inquiries regarding our custom pedestals, ordering process, shipping, and warranty to provide you with quick and clear answers.

1. Can any of your pedestals be used outside?

Yes! We can make pedestals from powder-coated steel or solid surface material, both of which are weather resistant. For more information, please fill out our Quote Request Form to get in touch with a product specialist.

2. Why use lacquer instead of paint?

Lacquer is thinner than paint and is sprayed on instead of painted with a brush. Spraying on the material gives our products an even coat with no streaks or pinholes. Lacquer is not necessarily glossier than paint but it does have a larger range of sheen options. Our standard lacquers have a satin sheen but can be custom ordered in anything from flat to semi-gloss.

3. Can cylinder pedestals be made with a laminate finish?

Yes, but it is a very expensive process. Laminate has to be hand bent into a curved shape, and it cannot be bent around a small diameter. For a quote on a laminate cylinder, please fill out our Quote Request Form.

4. How much weight can these pedestals hold? What if I need it to hold more?

Our standard pedestals can hold up to 250 lbs. and can always be reinforced to hold more weight. If the weight is concentrated over one or more small areas (creating pressure points), the pedestal may need specialized internal supports. When requesting a reinforced pedestal, please let us know how much weight it will need to hold and whether the weight will be spread evenly over the top.

5. What type of laminate is used?

We use vertical grade, high pressure laminate for its durability and scratch resistance. For more information, please visit our Materials That Make a Statement page.

6. Why are custom diameter cylinders so difficult to make?

It is a very expensive and labor-intensive process to make custom diameter cylinders. The material needs to be hand bent into a curved shape and cannot be bent into a tight diameter.

7. Why charge a customization fee?

Our customization fee starts at $50 and may be added to any nonstandard product. This fee covers all costs that are not affected by product quantity. This includes custom color or material, the program for a custom size, and engineering for complex projects.

8. How do I request a custom quote?

Please fill out our Quote Request Form and a product specialist will typically reach out to you by the next business day. For more immediate assistance, please call us at (847) 566-6979.

9. Is color matching an option?

Yes, we can color match any paint color! To do this, we will need the paint brand, color number, and color name of the paint you want us to match.

Unfortunately, we cannot match ink colors. This includes CMYK, Hex, Pantone, and RGB colors.

10. Where do I go to pick a custom laminate?

Please visit Wilsonart’s High Pressure Laminate (HPL) collection to browse their options. Once you have found one you like, submit our Quote Request Form and include the laminate’s name and number along with the rest of your project details.

11. I do not see anything like my project on the website. Can WW Displays make it for me?

We can make almost anything! Just tell us about your project through our Quote Request Form, and include any drawings or inspiration pictures you have. A product specialist will follow up with you.

12. How long does it take for a pedestal to ship?

Lead times may vary based on material, quantity, and current production schedule. The expected lead time for standard products is:

  • Laminate – 3 to 5 business days
  • Lacquer – 4 to 6 business days
  • Natural and Stained Wood – 5 to 7 business days
  • Traditional & Scalloped – 6 to 8 business days
  • Cylinders – 5 to 7 business days
  • Acrylic – 3 to 4 weeks

13. How do I request expedited shipping?

If you know you will need expedited shipping before you place your order, or you would like to change the shipping method of an existing order, please submit our Quote Request Form or call us at (847) 566-6979.

14. What if I have a rush order?

If you have a rush order, please call us at (847) 566-6979 to talk to a product specialist.

15. What do I do if my order arrives damaged?

If your order arrives damaged, or you think there may be damage, please follow these steps:

  1. Check every item and box for damage, but do not throw away any products or packaging!
  2. Take several pictures of the damaged product and packaging, including close-ups of any visible damage and photos of the entire product and shipping carton.
  3. Reach out to us through our Contact Us form or by calling (847) 566-6979.

Within the next business day, we will contact you so you can send us the pictures and we can go over the next steps.

16. What is the WW Displays return policy?

Since everything is made to order, WW Displays does not typically accept returns. If you are unhappy with your order or received a damaged item, please reach out to us through our Contact Us form or by calling (847) 566-6979. You can also read our full Shipping and Returns Policy.

Still have questions about your unique pedestal requirements?

We’re happy to help! Reach out to us and a product specialist will assist you.

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