WW DISPLAYS, INC.

Shipping and Returns Policy

(October 2026)

Returns

All products are custom-made to order and may not be returned. All sales are final except for valid warranty claims under these Terms.

Payment & Taxes

Payment is due at order unless WW agrees otherwise. Production begins after payment. Credit cards accepted (phone or online). For (i) orders over $10,000 or (ii) approved PO terms: 50% at order, 50% at shipment.

Late amounts accrue 1.5% per month (or the legal maximum). Prices exclude taxes. WW collects tax only where required (currently IL and NC). Provide a valid resale/exemption certificate at order to avoid tax.

Shipping & Delivery (Parcel and Freight)

WW ships via parcel (e.g., FedEx, UPS) and common carrier (LTL/FTL). Quotes are estimates based on size/weight and site requirements (e.g., liftgate/appointment). Actual freight and accessorials are invoiced per carrier bill.

Shipping quotes. Freight and multi-box orders are quoted for the whole order. We send one invoice for your products and shipping, and you can pay by card online or by phone. Quotes are estimates, and final freight charges follow the carrier’s bill. We reply to quote requests by end of day if you send them during business hours, and by the next business day if you send them after hours.

Customer must provide a complete address, site contact, and any constraints.
Standard delivery is Mon–Fri, 8:00 a.m.–5:00 p.m. local time. If delivery conditions change (missed appointment, refusal, site not ready), Customer pays resulting charges.

Risk of Loss; Title

Unless stated otherwise, title and risk pass to Customer when WW tenders the shipment to the carrier. If Customer uses its own account/carrier, Customer bears all transit risk and claims handling.

Carrier Delays

Delivery dates are estimates; WW is not responsible for carrier delays.

Receipt, Inspection & Claims (Read Before Opening)

Failure to follow these steps (photos, receipt notation, timely notice, preservation of packaging) may limit or void remedies and carrier recovery. WW photographs outbound packaging/pallets to support claims.

Before Signing: Visible Damage/Shortage

Inspect pallets/cartons. If damage/shortage is visible:

Photograph cartons/pallets (multiple angles). Note specifics on the delivery receipt/BOL (e.g., “carton crushed,” “1 short”). Email photos and order details to [email protected] the same day.

Careful Unpacking

Use two-person lifts; support shelves/arms; do not drag or cut against finished surfaces; avoid box cutters near acrylic. Damage during unpacking/assembly is not transit damage and is not covered by warranty.

Concealed Damage

If discovered after opening with no visible carton damage:

Photograph the product and all packaging immediately. Keep all packaging/pallets. Email [email protected] within four (4) business days. Do not discard packaging until the claim is resolved.

Severe Damage

Reject the shipment and notify WW immediately.

Customer-Selected Shippers / Third-Party Billing

If Customer designates its own carrier or ship-on-account, Customer assumes all transit risk, claims filing, and costs for replacement or repair.