WW DISPLAYS, INC.

Shipping and Returns Policy

(March 2026)

Returns

All products are custom-made to order and may not be returned. All sales are final except for valid warranty claims under these Terms.

Payment & Taxes

Payment is due at order unless WW agrees otherwise. Production begins after payment. Credit cards accepted (phone or online). For (i) orders over $10,000 or (ii) approved PO terms: 50% at order, 50% at shipment.

Late amounts accrue 1.5% per month (or the legal maximum). Prices exclude taxes. WW collects tax only where required (currently IL and NC). Provide a valid resale/exemption certificate at order to avoid tax.

Shipping & Delivery (Parcel and Freight)

WW ships via parcel (e.g., FedEx, UPS) and common carrier (LTL/FTL). Quotes are estimates based on size/weight and site requirements (e.g., liftgate/appointment). Actual freight and accessorials are invoiced per carrier bill.

• Customer must provide a complete address, site contact, and any constraints.
• Standard delivery is Mon–Fri, 8:00 a.m.–5:00 p.m. local time. If delivery conditions change (missed appointment, refusal, site not ready), Customer pays resulting charges.

Risk of Loss; Title

Unless stated otherwise, title and risk pass to Customer when WW tenders the shipment to the carrier. If Customer uses its own account/carrier, Customer bears all transit risk and claims handling.

Carrier Delays

Delivery dates are estimates; WW is not responsible for carrier delays.

Receipt, Inspection & Claims (Read Before Opening)

Failure to follow these steps (photos, receipt notation, timely notice, preservation of packaging) may limit or void remedies and carrier recovery. WW photographs outbound packaging/pallets to support claims.

Before Signing: Visible Damage/Shortage

Inspect pallets/cartons. If damage/shortage is visible:

• Photograph cartons/pallets (multiple angles). Note specifics on the delivery receipt/BOL (e.g., “carton crushed,” “1 short”). Email photos and order details to in**@********ys.com the same day.

Careful Unpacking

Use two-person lifts; support shelves/arms; do not drag or cut against finished surfaces; avoid box cutters near acrylic. Damage during unpacking/assembly is not transit damage and is not covered by warranty.

Concealed Damage

If discovered after opening with no visible carton damage:

• Photograph the product and all packaging immediately. Keep all packaging/pallets. Email in**@********ys.com within four (4) business days. Do not discard packaging until the claim is resolved.

Severe Damage

Reject the shipment and notify WW immediately.

Customer-Selected Shippers / Third-Party Billing

If Customer designates its own carrier or ship-on-account, Customer assumes all transit risk, claims filing, and costs for replacement or repair.